Our biological defaults

Clear thinking

There is nothing stronger than biological instincts hardwired within us. They control us often without us even knowing.

For instance, like all animals, we are naturally prone to defend our territory.

Territory can also be psychological. When someone criticizes our work, status, or how we see ourselves, we stop listening and go on the attack. We instinctively defend ourselves.

We react without thinking.

We have a set of defaults that our brains will automatically execute when triggered unless we stop and take the time to think.

The emotion default.

We tend to respond to feelings rather than reasons and facts. Emotions can drive us away from clear thinking. Emotions can multiply all of your progress by zero.

Sleep deprivation, hunger, fatigue, emotion, distraction, stress from feeling rushed, and being in an unfamiliar environment. If you find yourself in any of these conditions, be on your guard.

The ego default.

Our ego can turn confidence into overconfidence or even arrogance. We get a bit of knowledge on the internet and suddenly everything seems easy.

When someone steps on how we see ourselves, or how we want to be seen, the ego leaps into action, and we often react without reasoning. The ego default urges us to feel right at the expense of being right.

The social default.

We fall in line with an idea or behavior simply because other people do. The social default encourages us to outsource our thoughts, beliefs, and outcomes to others.

We want to belong to the crowd. We fear being an outsider. It comes from our history. Survival inside the tribe was hard but survival outside the tribe was impossible. Our individual interests became secondary to the group interests.

The inertia default.

We resist change even when it is for the best. Keeping things the way they are requires almost no effort.

The inertia default leverages our desire to stay in our comfort zone, or the "zone of average", relying on old processes and standards even when they are no longer optimal. It's the point where things are working well enough that we don't feel the need to make any changes.

Groups create inertia of their own. Group dynamics end up favoring people who don't deviate from the defaults. People are rewarded for maintaining status quo.

Protect yourself from yourself

We can't eliminate our defaults. But we can reprogram them into forces for good. We need to learn to manage them. Which defaults do you struggle with the most? How do you think clearly? Which tools do you use to protect yourself from yourself?

"Clear thinking" by Shane Parrish

Excellence

What do we mean by Excellence?

Is it a grand aspiration or a destination at which we arrive one glorious day? No. Excellence is not a finish line. It's a way of being.

I believe we are what we repeatedly do, and therefore, excellence is not an act but a habit. It isn't complicated. Just hard.

Few of us can watch a video or get something explained and then know how to do it. We have to do it several times to absorb it. If it doesn't become a part of us we lose it the second we experience difficulty.

Don't focus on getting into shape. Focus on becoming the kind of person who never misses a workout.

For example, "Prioritization is so hard.", many say. To become great at it we should do it more than once a year then.

Unfortunately, the harder a thing is, the less often we do it.

Find the painful things you want to become extremely good at, and start practicing them. Deliberate repetitions with feedback. Outside your comfort zone.

Working with a master firsthand is one of the best educations. Learn from people who've done it before at a higher level than you. Apprenticeships have existed for centuries, helping people develop skills and transfer knowledge across generations.

You unconsciously adopt the thoughts, attitudes, behaviors and standards of the people around you. The master's excellence demands your excellence. Their standards become what you measure yourself against.

Is excellence the pursuit of perfection then? No. To be excellent in some areas, you must let others go. Know when to push for the very best and when to settle for good enough.

Over time, the habits you build become your culture, and your culture becomes your excellence.

What is excellence for you?

Antifragile

The resilient resists shocks and stays the same; the antifragile gets better.

They thrive and grow when exposed to volatility, randomness, disorder, and stressors. We get stronger under harm, up to a point. The reverse is fragile. When you are fragile, you depend on things following the exact planned course, with as little deviation as possible - for deviations are more harmful than help.

A systematic removal of uncertainty and randomness in complex systems, trying to make matters highly predictable in their smallest details, for the sake of comfort and convenience, are more harmful than help. We become fragile.

It is said that the best horses lose when they compete with slower ones, and win against better rivals. The absence of a stressor, absence of a challenge, degrades the best of the best.

In a system, the sacrifices of some units - fragile units - are often necessary for the well-being of other units or the whole.

Restaurants are fragile; they compete with each other, but the collective of local restaurants is antifragile for that very reason. Had each restaurant been immortal, the overall business would be either stagnant or weak.

Small forest fires periodically cleanse the system of the most flammable material, so this does not have the opportunity to accumulate.

Another example. Take two identical twin brothers, John and George. John has been employed for 25 years as a clerk in the personnel department of a large bank, dealing with the relocation of employees around the globe.

John has a perfectly predictable income. Every month, 3082 GBP is deposited in his local account. Life is good - until the banking crisis. People laid off at the age of 50, struggle to recover. 

George on the other hand is a taxi driver. His income is extremely variable. Some days are "good", some are worse, but year after year, he averages about the same as his brother. This is the central illusion of life: that randomness is risky, that it is a bad thing. George has some volatility in his income but is rather robust to a minor Black Swan. Small variations make him adapt and change continuously by learning from the environment and being, sort of, continuously under pressure to be fit.

Man-made smoothing of randomness produces the equivalent of John's income: smooth, steady, but fragile. Such income is more vulnerable to large shocks. Natural randomness presents itself more like George's income: smaller role for very large shocks, but daily variability. Such variability helps improve the system (hence the antifragility).
 

The barbell strategy

The first step toward antifragility consists in first decreasing downside, rather than increasing upside. Clip your downside, protect yourself from ruin, and let the upside and natural antifragility work by itself.

Said with other words; make sure you are barbelled. It's the idea of playing it safe in some areas and taking a lot of risks in others. Extreme risk aversion on one side, and extreme risk loving on the other.

Antifragility is the combination of aggressiveness plus paranoia. If you put 90% of your funds in boring cash and 10% in very risky, maximally risky, securities, you cannot possibly lose more than 10%, while you are exposed to massive upside.

If something is fragile, its risk of breaking makes anything you do to improve it or make it "efficient" not important unless you first reduce that risk of breaking.

Optionality

Corporations are in love with the idea of the strategic plan, but does it work? Coca-Cola began as a pharmaceutical product. Nokia began as a paper mill. We are managed by small (or large) accidental changes, more accidental than we admit.

In an uncertain and unpredictable future we need optionality. If you have optionality, you are less dependent on intelligence, knowledge, insight, and these complicated things. All you need is the wisdom to not do unintelligent things to hurt yourself and recognize favorable outcomes when they occur. Keep the good and ditch the bad. The fragile has no option. But the antifragile needs to select the best option.

Instead of trying to predict what is going to happen, position yourself in such a way that you have optionality. Rank things according to it. The bigger the asymmetry between its downside and potential open-ended upside, the better the option.

Optionality is no different from what we call options in daily life - the vacation resort with the most options is more likely to provide you with the activity that satisfies your tastes, and the one with the narrowest choices is likely to fail. You need less knowledge about the resort with broader options.

Summarized
  • Look for optionality; in fact, rank things according to optionality.
  • Preferably options with open-ended payoffs.
  • Do not invest in business plans but in people, so look for someone capable of changing six or seven times over their career.
  • Make sure you are barbelled.

How to talk to anyone

You have been there. You are introduced to someone. You shake hands, your eyes meet, and then ...

What do I say after I say Hello?

Don't worry. 

Melody

80 percent of your listener's impression has nothing to do with your words. Small talk is about melody. You must first match your listener's mood and voice of tone.

It's not what you say that matters, it's how you say it. A passionate delivery makes you sound exciting.

An old friend

Here's a mental trick you can play on yourself. In your mind's eye, see him or her as an old friend.

Suddenly, WOW! What a surprise! After all those years, the two of you are reunited. You are so happy.

The secret to making people like you is showing how much you like them.

Throw out some facts 

When asked "What do you do?", flesh it out. Throw out some delicious facts about your job for them to munch on. You can also prepare different variations of this answer, depending on who's asking.

Also, learn some engaging facts about your hometown that they can comment on. Never provide a one-word answer on the question "And where are you from?".

Lingo of the crowd

Learn some opening questions and the lingo of the crowd you will be with. Find out what the hot issues are in their fields. Listen to a newscast just before you leave. Anything that happened today is good material.

Be a detective ... and a parrot

When talking with anyone, like a good detective, listen for clues. Be on the lookout for any unusual references: any anomaly, deviation, digression. Then ask about it.

Like a parrot, simply repeat the last few words your conversation partner says. Echo their nouns, verbs, prepositions, adjectives back.

Hearing their words come out of your mouth makes them feel you share their values, their attitudes and their interests.

Say their name

People perk up when they hear their own name. Use it more often on the phone than you would in person to keep their attention and to replace eye contact.

Indirect compliments

Instead of telling someone directly of your admiration, tell someone who is close to the person you wish to compliment.

A compliment one hears is never as exciting as the one he/she overhears. Keep your ears open for good things people say about each other.

Pass it on.

"How to talk to anyone" by Leil Lowndes

Asking the right questions

Are you good at asking the right questions in the right context?

Here are some questions I will ask more of.

When you hear things are impossible, problematic or difficult, try to lift the cognitive load of reality and let the person play with the imagination, and solutions may become more accessible.
  • What would it look like if it were possible? What would it look like if it were easy?
  • Imagine a miracle happened and your problem was solved. How would you know?
Instead of examining something problematic, difficult or bad in isolation, try to get clarity from contrast.
  • "This is so hard / bad / problematic ...", ... compared to what?
Have you met people who are very confident and firmly believe they are right and that they know the answer or solution? Be curious, and ask some questions.
  • How do you know that? How do you know that this is the right thing to do?
  • What leads you to that conclusion or to that assumption?
  • What might happen if it's wrong?
  • What are the uncertainties in your reasoning?

When you are presented with new strategies, directions or processes, don't you sometimes wonder ...

  • Do we have to change in an obvious way in order to execute this strategy?
  • What do we need to do in order to deliver on this? What do we need to stop?
  • How do we know if this new strategy, process or whatever is successful? How do we recognize a successful execution?
Sometimes I feel overwhelmed and stressed over all the problems and opportunities that should be addressed and solved.
  • But what happens if we do nothing? Maybe that's a question we should ask more often.
Have you ended up in a deep rabbit hole where the discussion leads nowhere?
  • What are we trying to accomplish here?
  • What are we up against here?
  • How would you like me to proceed? How can we solve this problem?
Learning is important for me. These fun questions are difficult to answer, but they at least trigger some reflections.
  • What have surprised you the most?
  • What's the most difficult thing you did the last X weeks/months, and what did you learn from it?
I am not good at small talk with new people, so here's at least one opening I use.
  • What are you currently working on that you are most excited about?

What questions do you tend to ask and why?